Return Policy

At Redyra, we want you to feel confident with your purchase. If something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase or your order number is also required.

To request a return, contact us at redyra.store@gmail.com before sending your item back.

If your return is accepted, we will provide the appropriate return address and instructions. Please do not send your product back to the manufacturer or the address shown on the original package unless instructed by us.

Items returned without first requesting a return may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you receive the wrong product, contact us at redyra.store@gmail.com as soon as possible.

Please include your order number and clear photos or a short video of the issue so we can evaluate the problem and provide an appropriate resolution.

For verified damaged, defective, or incorrect items, we may offer a replacement or refund as appropriate.

Exceptions

Returns generally cannot be accepted for:

• Items that have been used, damaged, altered, or improperly handled after delivery
• Damage caused by misuse or failure to follow product instructions
• Return requests made more than 30 days after delivery

If you provided an incorrect or incomplete shipping address, please contact us as soon as possible. We cannot guarantee changes once an order has entered fulfillment.

Nothing in this policy limits any rights available to you under applicable consumer protection law.

Return Shipping

For approved change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

If an item is confirmed to be damaged, defective, or incorrect due to our error, Redyra will cover reasonable return shipping costs where a return is required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method.

Please allow 5–10 business days for the refund to appear after it has been issued, depending on your bank or payment provider.

If more than 15 business days have passed since we approved your refund, please contact us at redyra.store@gmail.com.

Cancellations

If you need to cancel or modify your order, contact us as soon as possible at redyra.store@gmail.com.

We will do our best to accommodate your request before fulfillment begins, but we cannot guarantee cancellations or changes once your order has entered processing or has shipped.

Contact Us

For any questions about returns or refunds, please contact:

Redyra
redyra.store@gmail.com