Return Policy

Refund and Return Policy

At Redyra, we stand behind the quality of our products. However, to ensure a fair process for both our customers and our business, we have established the following return and refund policy. Please read it carefully before making a purchase.

1. 30-Day Return Window We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging.

2. Damaged, Defective, or Incorrect Items Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at [サポートメールアドレス: support@redyra.com]. Important: To process a replacement or refund for a defective or damaged item, you must provide clear photos or a short video showing the issue. We cannot process claims without visual evidence.

3. Exceptions / Non-Returnable Items To keep our prices competitive and maintain hygiene standards, we strictly do not accept returns or offer refunds under the following circumstances:

  • Change of Mind: We do not offer refunds if you simply change your mind, ordered by mistake, or found the product cheaper elsewhere.

  • Incorrect Shipping Address: We are not responsible for lost packages if the shipping address provided at checkout was incomplete or incorrect. No refunds will be issued in such cases.

  • Shipping Delays: As stated in our Shipping Policy, order processing takes 3-5 business days before shipment. We do not issue refunds for shipping times that fall within our estimated delivery timeframe.

  • User Error: Damage caused by improper use, mishandling, or not following the provided instructions.

4. How to Start a Return Do not send the product back to the manufacturer or the address on the package without contacting us first. To initiate a return, you must contact us at [サポートメールアドレス] with your order number and the reason for the return (along with photos/videos if applicable). If your return is accepted, we will provide you with a return shipping address and instructions. Items sent back to us without first requesting a return will not be accepted. Note: Customers are responsible for the return shipping costs unless the item arrived damaged or defective.

5. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at [サポートメールアドレス].